FAQs
Our Process & Care Guides
Bag Care Instructions
Remove all items from the bag before cleaning. Suggested to pretreat visible stains with stain remover. Mix warm water with laundry detergent and clean the bag with terry washcloth or a soft bristle brush. Let the bag air dry.
Customized/Personalized Bags
If you see a bag that you love but wish it was personalized...or if the font on a personalized bag is not quite what you’re looking for, we can help you make the bag perfect for you. Just follow these simple steps:
- Add the bag you wish to customize to your cart.
- Follow this link and add this customization item to your cart as well: https://uniquelyyoucustomproducts.com/products/custom-personalization-special-offer
- Check out
We’ll contact you regarding the details that you would like on your bag order.
For any questions regarding this process, please contact Customer Care at UniquelyYouCD@gmail.com.
New Bag Designs
We are currently uploading new bag designs every week, so be sure to check back often. But if you have an idea for a bag design that you would like made, please contact Customer Care at UniquelyYouCD@gmail.com. We'd love to work with you to bring your idea to life!
Bulk Purchases - Bags
We do offer discounts on bulk purchases. Please contact Customer Care at UniquelyYouCD@gmail.com for details.
Processing Times - Bags
Each of our bags are custom-made/printed at the time of purchase. Some bags are printed and then assembled after your purchase. Please allow up to 3-5 business days for bag production.
Color Info
We do our best to ensure that our photos are as true to color as possible. However, due to inconsistencies of various monitors, lighting sources, digital photography, and dye lot variations, we cannot guarantee that the color you see on your screen accurately portrays the true color of the product. Screen images are intended as a guide only and should not be regarded as absolutely correct.
What is DTG Printing?
Some of our products use a process called Direct To Garment (DTG) printing. This means that the ink is printed directly into the fabric rather than sitting on top of the fabric. Unlike a vinyl pattern that lays on top of the product, DTG printing will not crack or peel. Be sure to follow the care instructions for your product to ensure you keep the colors as vibrant as the day you received them.
Cool bits of info about Direct To Garment (DTG) printing:
- DTG is the most sustainable apparel printing option. This is mainly because being able to print a single item reduces textile waste.
- Ink cartridges used for the printing process can be recycled.
- The inks themselves are water based and nontoxic. They are safe for employees to work with.
Orders & Fulfillment
Shipping Rates
Bags
We try to offer the most inexpensive shipping rates available. These rates will vary slightly based on your shipping location from the bag printer. On larger orders, free shipping will be applied.
Bag Accessories
Our bag accessories are provided to you through a verified, third-party service. Most of these items ship from mainland China. We have worked to try and ensure the most cost effective shipping prices from this service. Due to this, some bag accessories will take extra shipping time (see Shipping Time) in order to keep the shipping costs economical.
For additional details regarding shipping rates, please contact Customer Care at UniquelyYouCD@gmail.com.
Shipping Time
Bags
Once your bag has been produced (see Processing Time - Bags), your purchase will take approximately 5-7 business days for delivery. You will receive a tracking number once production is complete that you can use to track your purchase.
Bag Accessories
Our bag accessories are provided to you through a verified, third-party service. Most of these items ship from mainland China. We have worked to try and ensure the most cost effective shipping prices from this service. Due to this, some bag accessories will take extra shipping time in order to keep the shipping costs economical. Please allow 2-3 weeks for bag accessory shipping time.
For additional details regarding shipping time, please contact Customer Care at UniquelyYouCD@gmail.com.
Returns
Bags
Due to the nature of our business, we cannot accept returns or exchanges of our bags. Each bag that you purchase is specially created for you, even if the item has not been personalized. However, if after you receive the item, the item is defective, damaged, or if you receive the wrong item, please contact Customer Care immediately so that we can evaluate the issue and make it right.
Customer Care -->UniquelyYouCD@gmail.com.
We take pride in our creations and we want the purchasing experience to be the best for you.
Bag Accessories
Bag Accessories have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please contact Customer Care for any questions at UniquelyYouCD@gmail.com.
Refunds
Please read the details within the Returns section to understand what qualifies as a returnable item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact Customer Care at UniquelyYouCD@gmail.com.
Reviews
We are a small business and thrive on your reviews and feedback. Please consider leaving us a 5-star review. If you feel a 5-star review hasn't been warranted, please allow us the opportunity to make things right for you by contacting Customer Care at UniquelyYouCD@gmail.com.
We take pride in our customer care and our products and we want to do what we can to make shopping with us a great experience for you!
Issues/Questions Regarding Your Purchase
If you have any issues or questions regarding your purchase, please contact Customer Care atUniquelyYouCD@gmail.com.
How to Contact Us
Please contact us any time at Customer Care atUniquelyYouCD@gmail.com. We will respond to you within 24 hours (except for Spam emails; please NO SPAM EMAILS).